Privacy Policy

Welcome to Pizza Inn. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website innpizza-meal.click, place orders online, or interact with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all information collected through our website (innpizza-meal.click), our online ordering platform, mobile applications (if applicable), and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. About Us

Pizza Inn is a food service business operating in the United States. We take your privacy seriously and are dedicated to being transparent about the data we collect and how we use it. Our contact details for all privacy-related matters are as follows:

2. Applicable Laws and Regulatory Framework

As a business operating in the United States, Pizza Inn complies with applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act) — governing unfair or deceptive acts or practices in commerce, including privacy and data security.
• The California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA) — providing California residents with specific rights regarding their personal information.
• The Children's Online Privacy Protection Act (COPPA) — governing the collection of personal information from children under the age of 13.
• The CAN-SPAM Act — governing commercial email communications.
• Other applicable state privacy laws, including the Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and Connecticut Data Privacy Act (CTDPA), where applicable.

We continually monitor evolving privacy legislation and update our practices to maintain compliance as new laws take effect.

3. Information We Collect

We collect different types of information in connection with your use of our Services. The categories of information we collect include the following:

3.1 Personal Information You Provide Directly

When you interact with Pizza Inn — including registering an account, placing an order, contacting our customer support, or subscribing to promotional communications — you may voluntarily provide us with personal information, such as:

• Identification Information: Full name, username, and account password.
• Contact Information: Email address, phone number, and mailing/delivery address.
• Payment Information: Credit card or debit card number, billing address, and other payment details. Please note that payment card details are processed through secure third-party payment processors and are not stored directly on our servers.
• Order Information: Details about the food items you order, special instructions, delivery preferences, and order history.
• Communication Data: Messages, feedback, complaints, or inquiries you send to our customer service team.
• Preferences: Dietary preferences, favorite menu items, and other customization choices you provide.

3.2 Information Collected Automatically

When you access our website or use our digital Services, we automatically collect certain technical and usage information, including:

• Device Information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers.
• Log Data: Server log files that record your interactions with our website, including pages visited, links clicked, time and date of access, referring URLs, and session duration.
• Usage Data: Information about how you use our website, such as the features you use, search queries entered, and items added to your cart.
• Location Data: General geographic location derived from your IP address, or more precise location data if you grant permission through your device settings.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixel tags, and similar tracking technologies. See Section 8 of this policy for more information.

3.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account or use social login features, we may receive profile information such as your name, profile picture, and email address from that platform, subject to your privacy settings.
• Payment Processors: Transaction confirmation and fraud prevention signals from our payment processing partners.
• Delivery Partners: Delivery status updates and logistics information from third-party delivery service providers.
• Analytics Providers: Aggregated behavioral and demographic data from analytics service providers we use to improve our Services.
• Marketing Partners: Information about your potential interests derived from marketing and advertising partners, used to tailor our promotions.

4. How We Use Your Information

Pizza Inn uses the information we collect for a variety of business and operational purposes. We will only use your personal information when we have a lawful basis to do so. The primary purposes for which we use your data include:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including coordinating with kitchen staff and delivery partners.
• Creating and managing your user account on our platform.
• Sending order confirmation emails, receipts, and delivery status updates.
• Processing payments and preventing fraudulent transactions.
• Responding to your customer service inquiries, complaints, and requests for assistance.

4.2 Personalization and User Experience

• Personalizing your experience on our website by displaying relevant menu items based on your order history and preferences.
• Saving your delivery addresses and payment methods for faster checkout.
• Providing customized recommendations and promotions tailored to your tastes.

4.3 Analytics and Service Improvement

• Analyzing website traffic, usage patterns, and user behavior to improve our platform's functionality and user experience.
• Conducting internal research and development to enhance our menu offerings and services.
• Monitoring and evaluating the effectiveness of our marketing campaigns.
• Identifying and addressing technical issues, bugs, and security vulnerabilities.

4.4 Marketing and Communications

• Sending you promotional offers, newsletters, discount codes, and special deals via email, SMS, or push notifications — where you have opted in or where permitted by law.
• Delivering targeted advertising on third-party platforms based on your interests and interactions with our Services.
• Notifying you about new menu items, seasonal promotions, and company news.
• You may opt out of marketing communications at any time. See Section 10 for details on exercising your rights.

4.5 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal obligations.
• Responding to lawful requests from government authorities, courts, or law enforcement agencies.
• Enforcing our Terms of Service and other legal agreements.
• Protecting the safety, rights, and property of Pizza Inn, our employees, customers, and the public.
• Detecting, preventing, and investigating fraud, abuse, and other harmful activities.

5. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for their own direct marketing purposes. However, we do share certain information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage reputable third-party companies and individuals to perform services on our behalf. These service providers are contractually obligated to use your data only as directed by us and in compliance with applicable privacy laws. Categories of service providers include:

• Payment Processors: Companies such as Stripe, Square, or similar processors that handle payment transactions securely.
• Delivery Partners: Third-party logistics and delivery companies that fulfill your food orders.
• Cloud Hosting Providers: Infrastructure companies that host our website and data securely.
• Analytics Providers: Companies such as Google Analytics that help us understand how users interact with our Services.
• Email and SMS Marketing Platforms: Platforms used to send promotional and transactional communications.
• Customer Support Tools: Software platforms that assist us in managing customer inquiries and support tickets.
• Fraud Prevention Services: Specialized providers that help detect and prevent fraudulent transactions.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Protect and defend the rights or property of Pizza Inn.
• Prevent or investigate possible wrongdoing in connection with the Services.
• Protect the personal safety of users of the Services or the public.
• Protect against legal liability.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email and/or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.4 Aggregate and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

5.5 California-Specific Disclosures (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to know whether we "sell" or "share" their personal information. Pizza Inn does not sell personal information in the traditional sense. However, we may "share" certain data (such as browsing behavior) with advertising partners for cross-context behavioral advertising purposes, which may constitute "sharing" under CCPA/CPRA. California residents may opt out of such sharing by using the "Do Not Sell or Share My Personal Information" mechanism available on our website.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

6.1 Technical Safeguards

• SSL/TLS Encryption: Our website uses Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using industry-standard encryption algorithms.
• Firewalls and Intrusion Detection: We deploy network firewalls and intrusion detection systems to monitor and protect our infrastructure.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and remediate potential risks.

6.2 Administrative Safeguards

• Employee training on data privacy and security best practices.
• Confidentiality agreements for staff and contractors who handle personal data.
• Incident response procedures to address data breaches promptly and effectively.
• Data minimization practices — we only collect the data we need.

7. Your Privacy Rights

Depending on your location, you may have specific rights with respect to your personal information. Pizza Inn respects and honors these rights as outlined below:

7.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions (e.g., information needed to complete a transaction or comply with a legal obligation).
• Right to Opt Out of Marketing: You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
• Right to Lodge a Complaint: You have the right to file a complaint with relevant authorities if you believe we have violated your privacy rights.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the CCPA/CPRA:

• Right to Know: The right to know what personal information is collected, used, shared, or sold, including the categories and specific pieces of personal information.
• Right to Delete: The right to request deletion of personal information collected from you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of quality because you exercised your privacy rights.
• Right to Data Portability: The right to receive your personal information in a portable, readily usable format.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the information below. We will respond to verified requests within the timeframes required by applicable law (generally within 45 days, with a possible extension for complex requests):

• Email: [email protected]
• Website: innpizza-meal.click

We may need to verify your identity before processing your request to protect the security of your information. Verification may involve confirming your email address, account credentials, or other identifying information.

You may designate an authorized agent to make a request on your behalf. To do so, you must provide written authorization or a valid power of attorney, and we may still verify your identity directly.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and deliver relevant advertising. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognize your device and remember certain information about your preferences or past actions.

8.2 Types of Cookies We Use

8.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Browser Settings: Most web browsers allow you to refuse or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
• Cookie Consent Banner: When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies.
• Opt-Out Tools: You may use opt-out tools provided by industry groups such as the Digital Advertising Alliance (DAA) at www.aboutads.info or the Network Advertising Initiative (NAI) at www.networkadvertising.org.

For detailed information about the specific cookies we use, please refer to our Cookie Policy available on our website.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following retention guidelines apply:

Once your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention schedule. In some cases, we may be required to retain certain information for longer periods to comply with legal, tax, or regulatory obligations.

10. Children's Privacy

Pizza Inn is committed to protecting the privacy of minors. We do not knowingly solicit, collect, or maintain personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA). We strongly encourage users who are between 13 and 17 years of age to use our Services only with the knowledge and consent of a parent or legal guardian.

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected]. We will take prompt action to investigate and delete any such information from our records.

We reserve the right to restrict or terminate access to our Services for any user we reasonably believe to be under the age of 18, and we may request proof of age at any time.

11. International Data Transfers

Pizza Inn is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers and service providers are located.

The United States may not have the same data protection laws as the country from which you are accessing our Services. However, we take appropriate steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed. These steps may include:

• Entering into data processing agreements with international service providers that include appropriate data protection clauses.
• Implementing contractual protections, such as Standard Contractual Clauses (SCCs) where applicable.
• Ensuring that our service providers comply with applicable data protection standards in their respective jurisdictions.

By using our Services, you acknowledge and consent to the transfer of your personal information to the United States and other countries as described in this section.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Inn. This Privacy Policy applies solely to information collected by our Services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party services you visit.

Examples of third-party links you may encounter on our website include social media sharing buttons, embedded maps (e.g., Google Maps for store locations), and links to partner websites. Clicking on these links will direct you away from our website and to a third-party environment governed by that party's own privacy policy.

13. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universal standard for how websites should respond to DNT signals, and our website does not currently alter its practices in response to DNT signals. However, you may manage your tracking preferences through our cookie consent tools and opt-out mechanisms described in Section 8 of this Policy.

For California residents, we recognize your right to opt out of the sale or sharing of personal information under the CCPA/CPRA, which can be exercised separately from DNT browser settings.

14. How to File a Complaint with a Data Protection Authority

If you believe that our processing of your personal information violates applicable privacy laws, you have the right to file a complaint with the relevant regulatory authority. Below are the primary authorities for users in the United States:

14.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for consumer protection and enforcing privacy-related laws in the United States. You can file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Privacy Protection Agency (CPPA)

California residents may submit complaints to the California Privacy Protection Agency, which enforces the CCPA and CPRA:

• Website: cppa.ca.gov
• Email: [email protected]

14.3 State Attorneys General

Residents of other states may also file complaints with their respective state Attorney General's office, which may have jurisdiction over privacy violations under state law.

Before filing a formal complaint with a regulatory authority, we encourage you to contact us directly at [email protected]. We will make every effort to resolve your concern promptly and fairly.

15. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you by email (if we have your email address on file) for significant changes.
• Display a prominent notice on our website informing you of the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes to this policy constitutes your acceptance of the revised terms.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

We are committed to addressing your privacy concerns in a timely and transparent manner. Upon receiving your request or inquiry, we will acknowledge receipt and aim to provide a substantive response within the timeframes required by applicable law.